MacKillop Disability Services (Metro) contains eleven separate programs that work as one unit to provide a multi faceted approach to the support of children with disabilities and their families.

Intake: is first point of contact within Disability services. Through our efficient streamlined intake process we are able to ascertain the needs of the family/person and match them to our eligibility criteria. From here if a person is not eligible for services provided through MacKillop we can refer to alternate services. Alternatively if a person requires information to enhance their capacity to self manage we provide as much information that we can to build the strength of the family unit to support the person with the disability. Families will go onto a needs register until resources are available for us to address their needs.

Case Management: this program contains both long term and short term case management with brokerage funds attached. We are also able to approve ‘one off’ funds/brokerage to support a family over a difficult period to get them back on track to their self managed support instead of case management if this is identified as a need. All case management is intensive and case managers hold a case load of up to 25 with 2-3 Short Term cases on top. ‘One off’ is generally managed by the intake worker with authorization from manager for fund allocation.

IP&S: Individual Planning and Support (previously called ‘Support and Choice’) develops Individual plans for clients aged between 6 yrs to 65 yrs with referrals from DHS. A Person Centered Plan is developed for individuals living in the North West region and involves building a MAP or PATHWAY with the individual around goals, dreams and expectations for their life, and the supports required to ensure this takes place.

Community Inclusion: Includes Great Breaks camps and Holidays (DHS initiative) which offers families or children a break from each other and from the day to day routine. Community inclusion also offers a SIBS program where young adults who have a brother or sister who have a disability can come together and have some fun with those that understand what it is like.

Integrated practice: was a small initiative between FACS & MDS that has developed into a flourishing school holiday program where up to 80 kids attend in one school holiday period.

ARC (Alternate Recreational Choices): This program aims to integrate children with a disability/ complex needs into main-stream before, after and school holiday settings.

Continence support scheme is a DHS & Royal Chlldren's Hospital  project which MacKillop facilitates. It provides packages to children who require continence products.

Parent to parent is a strengthening group parent program for parents of children with a disability 0-18. It provides a quarterly newsletter, information sessions, advocacy and counselling advice. The program also provides some respite to parents through parent retreats. The program also facilitates a Vietnamese special needs parents group. This group meets weekly providing support and information to parents and children with a disability. This group relies solely on grants.

Volunteers program supports both Disability and Family and Community Services to support families with their day to day workload. The Team Leader of Volunteers matches the volunteers with families in need in a way that meets each other's needs.

Special Support Unit is based in Williamstown and provides residential support for four young people to be as independent as possible by creating a person centered environment where individual needs are encouraged and supported.