We value your feedback. All feedback about anything that is concerning or important to you or your family is very welcome.
To provide feedback or make a complaint, please fill in the form below.
If you would like us to respond to you, please include your name, contact number and/or email address.
Our complaint process is confidential. Any information you provide will not affect our commitment to providing a quality service to you and/or your family. Feedback and complaints can be provided about any of our services and programs (including MacKillop, MacKillop Education, MacKillop Institute, MacKillop Seasons and McAuley Community Services for Women)
We also appreciate hearing about any positive experiences you have encountered with our programs and services which allows us to understand what is helpful and meaningful for our service users and communities.
What happens next?
If you have made a complaint and provided contact details, you will be contacted within two working days to tell you how we will address your complaint
Complaints may be made anonymously, but our ability to investigate and respond may be impacted.
There are external bodies in each state of Australia who can help with complaints if you are not happy with the way your complaint has been dealt with.
The Ombudsman (New South Wales)
(02) 9286 1000 or 1800 451 524
ombo.nsw.gov.au
The Ombudsman (Victoria)
(03) 9613 6222 or 1800 806 314
ombudsman.vic.gov.au
Ombudsman WA (Western Australia)
(08) 9220 7555 or 1800 117 000
mail@ombudsman.wa.gov.au
Ombudsman NT (Northern Territory)
1800 806 380 / (08) 8999 1818
ACT Ombudsman
(02) 5117 3650
https://www.ombudsman.act.gov.au/complaints
Department of Social Services
1800 634 035 or dss.gov.au
(For complaints about the Family Relationship Centre and Reconnect)
NDIS Commission (for NDIS funded programs)
1800 035 544
ndiscommission.gov.au
Submit your feedback or complaint
Do you identify as LGBTIQA+?
MacKillop is a Rainbow Tick organisation and we are committed to continually improving the support we provide LGBTIQA+ communities. If you identify as part of an LGBTIQA+ community and have recently experienced our services, we’d love to hear about your experience.
Whistleblower Information
If you would like to find out more about our Whistleblower procedure or lodge a Whistleblower complaint you can do so by clicking the link button below. You can read our Whistleblower Policy to find out how we conduct investigations and the safeguards we have in place to protect people who speak up.