Feedback and Complaints

MacKillop values your feedback. All feedback or complaints about anything that is concerning or important to you or your family is taken seriously.

MacKillop has an effective complaints management system and is committed to delivering services which are responsive to the needs of the community and our clients.

To provide feedback or make a complaint, please fill in the form below.

If you would like us to respond to you, please include your name, contact number and/or email address.

MacKillop's complaint process is confidential. Any information you provide will not affect our commitment to providing a quality service to you and/or your family.

What happens next?

  • If you provide contact details, you will be contacted within two working days to tell you how we will address your feedback or complaint.

  • If you make a complaint, we will investigate the complaint, decide the action to be taken and notify you of the outcome.

What if I am unhappy with the response?


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