There are external bodies in each state of Australia who can help with complaints if you are not happy with the way your complaint has been dealt with.
The Disability Services Commissioner
1800 677 342 or TTY: 1300 726 563
odsc.vic.gov.au
The Disability Services Commissioner provides independent and confidential assistance to resolve a complaint with a disability service or service provider.
The Ombudsman (New South Wales)
(02) 9286 1000 or 1800 451 524
ombo.nsw.gov.au
The Ombudsman (Victoria)
(03) 9613 6222 or 1800 806 314
ombudsman.vic.gov.au
Advocate for Children in Care (Western Australia)
Free call: 1800 460 696
(08) 9222 2518 or 0429 086 508
judith.garsed@dcp.wa.gov.au
Department of Community Services (Australian Capital Territory)
Quality, Complaints and Regulation
133 427
CSD@act.gov.au